Privacy Policy

Effective date: October 10, 2026

Hemingway Horizons, LLC ("Hemingway Horizons," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit hemingwayhorizons.com, request information, make or manage a reservation, sign a rental agreement, communicate with us, or stay at Hemingway East.

Information We Collect

We may collect information you provide, including your name, email address, telephone number, mailing or billing information, reservation dates, guest counts and ages, special requests, communications, signed agreements, payment and refund information, and records relating to a stay or property damage. Payment-card details are processed through our payment processors and payment networks; we generally receive transaction records rather than complete card numbers.

We and our service providers may also collect limited technical information, such as IP address, browser and device type, referring page, pages visited, timestamps, and information needed to operate our booking tools and protect against fraud or misuse.

How We Use Information

• Provide quotes, confirm and manage reservations, process payments, deposits, refunds, and claims, and deliver check-in and stay information.
• Communicate with you, answer inquiries, provide customer service, and send operational email or SMS messages about a reservation.
• Maintain safety, prevent fraud, enforce our rental agreement and house rules, and protect guests, the property, and our legal rights.
• Maintain accounting, tax, insurance, and business records and comply with legal obligations.
• Send marketing communications only where permitted and, when required, with your consent.
• Maintain and improve our website, booking process, and guest experience.

Reservations, Payments, and Service Providers

We disclose information only as reasonably necessary to operate our business and provide your stay. Recipients may include OwnerRez, our website and reservation-management provider; Lynnbrook Group and payment networks or financial institutions that process transactions; providers supporting travel insurance, damage protection, identity or fraud prevention, electronic signatures, communications, hosting, and technology; cleaners, maintenance professionals, and other property-service vendors when needed to prepare for or support a stay; and our accountants, insurers, attorneys, and professional advisers.

We may also disclose information when required by law, legal process, or a governmental request; to investigate fraud, safety issues, or violations of our agreements; to protect rights, safety, and property; or in connection with a merger, financing, sale, or transfer of all or part of our business. We do not sell personal information.

Email and Text Messages

Reservation-related communications are part of servicing your inquiry or booking. Where an opt-in is presented, consent to marketing email or SMS messages is optional and is not a condition of booking. Message frequency varies; message and data rates may apply. Reply STOP to an SMS message to opt out and HELP for assistance, or contact us using the information below.

We do not sell mobile information, and we do not share telephone numbers or SMS opt-in data with third parties for their own marketing. We may share this information with service providers that help us deliver messages, subject to restrictions requiring them to use it only for that purpose.

Cookies and Similar Technologies

Our website and embedded OwnerRez tools use cookies or similar technologies necessary to operate the site, remember session information, display availability, support booking functions, and protect the service. We do not currently use separate advertising pixels on this website. If we add optional analytics or advertising technologies, we will update this Policy and provide consent controls when required. You may restrict cookies through your browser, but some website or booking features may not function properly.

Property Safety Technology

As disclosed in the listing or rental agreement, the property or building may use exterior or common-area security cameras and a noise-monitoring device. These systems may collect images of exterior or common areas or sound-level/event data for safety, rule enforcement, and property protection. We do not use cameras in private interior areas of the rental.

Data Retention and Security

We retain information for as long as reasonably necessary for reservations, guest service, accounting, tax, insurance, dispute resolution, legal compliance, and enforcement of our agreements. Retention periods vary by record type. We use reasonable administrative, technical, and physical safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Your Choices and Requests

You may ask to access, correct, or delete personal information we maintain about you, or opt out of marketing communications. We may need to verify your identity and may retain information required for legal, tax, accounting, security, or contractual purposes. You may unsubscribe from marketing email using the link in the message and from SMS messages by replying STOP.

Children

Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. An adult making a reservation may provide limited information about children traveling in the group when needed for occupancy, safety, or accommodation purposes.

Third-Party Sites and Changes

Our website may link to services operated by others. Their privacy practices are governed by their own policies. We may update this Privacy Policy from time to time. The effective date above shows when it was last revised, and material changes will be posted on this page.

Contact Us

For privacy questions or requests, contact Hemingway Horizons, LLC at ben@hemingwayhorizons.com or (231) 620-8013.